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FREQUENTLY ASKED QUESTIONS

  1. How do I know if the product fits?

Our sizes vary depending on European (French) sizes. We recommend you take a measuring tape and take note of your bust, waist and hips.

Also, on Zmilelee product pages, you could click on the "View Size Chart" to see our sizes.

If any further help is needed, you could contact our customer service representative who will help your inquiries and guide you with your purchase.

 

  1. How long does it take for a product to be delivered to my location?

3-6 working days depending on the country the product is being shipped to. A tracking number will be sent by email once the item(s) leave the warehouse.

 

  1. Is it safe to shop online?

This topic is of significant importance and priority at Zmilelee to ensure client privacy and safety of payments.

At Zmilelee online store, we use Payfort payment gateway for all electronic payments to ensure highest security and safety.

We offer various payment methods including Visa, Mastercard and Amex.

 

  1. Is the brand authentic?

Zmilelee has been operating for more than 25 years locally and recently in KSA and Dubai. Designs and manufacturing of the products are made in the Zmilelee Atelier.

Textiles from various European, Japanese and Korean countries are tailored into high end designer pieces sold either in our retail stores or online store.

 

  1. Do you have an exchange/refund policy?

Yes, we do. Please see Refund/Returns page.