Refund Policy

Refund & Cancellation Policy:


The following are the only cases for Zmilelee to accept a refund:

  1. The wrong product was sent by Zmilelee.
  2. The product is defective.

If refund is accept for the specified reasons by Zmilelee, refunds will be done only through the Original Mode of Payment.

In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.
 

Returns/Exchange

Our policy does not accept any returns to be made. We only accept exchanges which have to be made with the 15 days since the purchase. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. Before sending any items to our clients, Zmilelee carefully inspects the items and takes images before sending it to insure and protect against any damages.

If you need to exchange it for the same item, send us an email at contact@gmail.com and send your item to: SIREN INCORPORATION SAL, Barsoumian Building, 5th Floor, Bourj Hammoud, Beirut , Lebanon.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We also exchange items if a smaller/larger size of the same item is needed, but be aware that the shipping fee will be incurred on the client.


Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@zmilelee.com