At Zmilelee, we strive to provide exceptional service and the highest quality products. To ensure a seamless shopping experience, we have established a clear return and refund policy, which we encourage our valued customers to review prior to making any purchases.

Return and Refund Policy

• To initiate a return or exchange, please contact us via WhatsApp at +971 56 245 8854 or email at info@zmilelee.com and share the tracking link within 5 days.
• Customers have 5 days from the date of delivery to initiate a return or refund by sending the item(s) back to our headquarters. No refunds, returns, or store credit will be offered beyond this window.
• All costs related to the return or refund process, including shipping and import tax fees, are the responsibility of the customer and are not covered by Zmilelee.
• Items must be unworn, in their original condition, and with all original tags and labels intact. Zmilelee is not responsible for any parcels lost, delayed, or damaged in transit during the return process.
• Returns and exchanges will only be accepted if the items are sent through a reputable carrier such as DHL, Aramex, UPS, or FedEx, and are securely packaged.
• Returns and refunds are not accepted for items that have been modified at your request, such as adjustments to size or length.
• A 5.5% payment gateway commission fee which was initially covered by Zmilelee, will be deducted from the refunded amount.
• Import taxes, duties, or customs charges imposed by the destination country are the responsibility of the recipient and are non-refundable by Zmilelee.

Pre-Order/Customized Items

We offer a one time exchange or store credit only for pre-order items. No returns or refunds on customized sizes.

Final Sale Items

All silk items and items on sale are final sale and are not eligible for returns, refunds, or exchanges.

Cancelation Policy

Customers can cancel their orders within 24 hours of placing them by sending a message on WhatsApp at +971 56 245 8854 or by email at info@zmilelee.com. Payment gateway commission fees will be deducted from the refunded amount.

Refunds and Processing Time

• Refunds will be issued to the original payment method, with credit card refunds taking up to 45 days, depending on the bank’s processing time.
• Exchanges are allowed for items of equal or lesser value. Any difference in price will be offered as store credit, not refunded.

Contact Information

To initiate an return or refund, contact our international customer service team by WhatsApp at +971 56 245 8854 or by email at info@zmilelee.com. Exchanges and refunds must be initiated within 5 days from the delivery date. Items sent beyond this timeframe will be returned to the customer.

Precautions for Trying On Items

• To ensure items can be accepted for returns or refunds, we kindly request that customers do not try on the item(s) if they have applied any products such as perfume, deodorant, body lotion, body makeup, face makeup, or spray tan as these may potentially stain the item(s). 
• At Zmilelee, we carefully inspect our products prior to shipment. If any makeup, lotion, spray stains, or signs of wear are found on an item during the return process, the return or refund may be refused. This policy helps us maintain the quality and value of our products for all customers.

Sizing Assistance

Consult our size guide on product pages or contact our international customer service team by WhatsApp at +971 56 245 8854 for sizing assistance. Kindly note that Zmilelee does not offer any alterations.

Care Instructions

• We recommend dry cleaning all Zmilelee items and instructing your dry cleaner not to iron or use strong chemicals that may damage the fabric.
• Zmilelee is not responsible for damages caused by dry cleaners and will not offer exchanges, refunds, or credit for such damages.
• Avoid spraying perfume or body spray directly on the items and use roll-on deodorant rather than spray.

At Zmilelee, we are committed to providing exceptional service, and our return and refund policy is designed to ensure a seamless shopping experience for all of our valued customers.