• Zmilelee will not provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement. In the event that a transaction error occurs while making the payment, a refund in most cases will be issued to the same credit card used for the original purchase.

Shipping Delivery Estimates

• GCC (Excluding KSA): 3 to 5 working days
• KSA: 5 to 7 working days
• Middle East (excluding GCC): 3 to 5 working days
• Africa: 5 to 7 working days
• Europe: 5 to 8 working days
• USA & Canada: 8 to 10 working days
• Asia: 8 to 12 working days
• South America: 10 to 12 working days
• Australia & New Zealand: 10 to 14 working days
• All other countries: 5 to 14 working days

Working days are Monday to Friday. Please note that while these are our estimated delivery timeframes, many orders are delivered earlier than the estimated range.

Shipping Processing Times

• Please note that shipment processing times occur only on weekdays (working days), Monday to Friday, from 9 am to 5 pm. 
• During high volume of orders and holidays, shipments may be delayed by a few days. If there are any delays, our team will contact you by email or WhatsApp.

Pre-Order and Customized Orders

As these items need to be customized, please allow for 7 to 14 working days for customization and pre-order items to be completed before they are shipped.

Track your Order

• After your order is shipped, you will receive an email with the tracking number. If you have any questions or need further assistance, please contact Zmilelee’s international customer service team on WhatsApp at +971 56 245 8854 or by email at info@zmilelee.com. Our team will be happy to provide shipping updates and assist with tracking inquiries.
• Please note that from the date the order has been placed, we aim to dispatch orders within 72 hours with the courier. However, we are not responsible for any delays due to customs clearance or any failed payments.

Customs, Duties, and Taxes

Please note that Zmilelee is not responsible for any customs duties, taxes, tariffs, or other fees that may be imposed by your country after shipping. Any and all fees of this nature are the responsibility of the customer.