At Zmilelee, we strive to provide our customers with exceptional service and the highest quality products. To ensure a seamless shopping experience, we have established a clear and strict exchange and refund policy, which we encourage our valued customers to review prior to making any purchases.

 

Exchange and Refund Policy

Customers have a window of 3 days from the date of delivery to initiate an exchange or refund by sending the item(s) back to our courier. It is important to note that all costs related to the return and exchange process, including importation fees, are the responsibility of the customer and are not covered by Zmilelee. Items must be unworn, in their original condition, and with all original tags and labels intact. We cannot be held responsible for lost parcels during the return process.

We regret to inform our customers that all silk items are final sale and are not eligible for exchange or refund.

 

Refunds and Processing Time

Refunds will be issued back to the original payment method, with credit card refunds taking up to 21 days for processing, depending on the bank’s processing time. We allow for exchanges on items of equal or lesser value, but the difference in price will be offered as credit on our e-commerce store, and will not be refunded to the original payment method.

 

Shipping Information

Shipping fees are calculated at checkout. In case of refunds or exchanges, we ask that customers use a reputable courier service and ensure that items are securely packaged and received by our team.

 

Precautions for Trying On Items

We kindly request that customers do not try on the item(s) if they have applied any products such as perfume, deodorant, body lotion, body makeup, face makeup, or spray tan as these may potentially stain the item(s). In addition, given the delicate nature of our textiles, we advise customers to try on items without any face or body products to ensure that, in the event of an exchange or refund, the item(s) will be accepted by our team. At Zmilelee, we carefully inspect our products prior to shipment. Any makeup, lotion, or spray stain or proof that the item has been worn found on an item during the return process may result in a refusal of the exchange or refund of that item. This policy is in place to uphold the quality and value of our products for our customers

 

Care Instructions

We recommend that all Zmilelee items be dry cleaned and that customers instruct their local dry cleaners not to iron the piece differently or use strong chemicals/products that may harm the color, design, or fabric. Zmilelee is not responsible for any damages caused by the dry cleaners and will not exchange/refund or offer credit after an item has been damaged by the customer. We strongly advise our customers to refrain from spraying any type of perfume or body spray directly on the item(s), and to use a roll-on deodorant rather than a spray.

 

Sizing Assistance

Our size guide on our product pages can be consulted for correct sizing, or our international customer service team may be contacted by WhatsApp at +971 56 245 8854 for sizing assistance. Please note that Zmilelee does not offer any alterations on any piece.

 

Track your Order

Customers can track their order by sending their order number or a screenshot of their purchase confirmation by reaching out to Zmilelee’s international customer service team on WhatsApp at +971 56 245 8854 or by email at info@zmilelee.com. Our team will be able to share all shipping updates and assist with any inquiries relating to tracking your order.

 

Contact Information

Customers who wish to initiate an exchange or refund are encouraged to contact our international customer service team by WhatsApp at +971 56 245 8854 or by email at info@zmilelee.com. It is important to note that exchanges and refunds must be initiated within 3 days from the time of delivery, and any items sent to us beyond this timeframe will be returned to the customer.

 

At Zmilelee, we are committed to providing exceptional service, and our exchange and refund policy is designed to ensure a seamless shopping experience for all of our valued customers.